We guarantee to ship the correct item with the correct imprint to the correct place to arrive on the correct day, or we’ll take back your order at our expense and refund your money. All products sold by Coast Advertising are fully guaranteed for material and workmanship. Please note that we encourage you to take the opportunity to review a sample of the actual product before you order a bulk quantity. These samples are representative in nature and in certain instances there may be slight variations in the product you receive. These variations are always minor and can vary in exact product color, die-lots for apparel but in our experience this is rarely a problem.